Shipping Policy

This Shipping Policy explains how we handle the shipping and delivery of your orders. It forms part of our main Terms and Conditions.

1. Order Processing and Dispatch

Orders are only processed once full payment has been received and cleared. Immediate payment is recommended to avoid delays.

Our standard dispatch time is 1-2 business days from the date of confirmed payment. Business days are Monday to Friday, excluding public holidays.

2. Out-of-Stock Items

If an item in your order is temporarily out of stock, dispatch times may be delayed.

In such cases, we will contact you via the number or email address provided with your order to offer options:

Wait for the item to be restocked
Choose an alternative product

Your order will not be dispatched until we receive your instructions.

3. Delivery Timeframe

Once dispatched, please allow 3-5 working days for your parcel to arrive.

Please note: We are not liable for delays caused by unforeseen circumstances, high order volumes, or other factors beyond our control.

4. Same-Day Delivery

We may offer a same-day delivery service for certain locations. Please note that tracking is not available for same-day deliveries.

5. Contact Us

If you have any questions regarding shipping or the status of your order, please send an E-Mail to [email protected]

Physical Products

Shipping Methods

Available shipping methods are shown at checkout. Each option's delivery time, when provided, is shown at checkout and applies to the option you select.

Shipping Costs

Shipping costs are calculated at checkout based on your location and selected shipping method. Free shipping may be available for orders over a certain amount.

Delivery

We ship to the address provided at checkout. Please ensure your address is correct before completing your order. We are not responsible for packages delivered to incorrect addresses due to customer error.

P.O. Boxes

We can ship to P.O. Boxes using standard shipping only. Express and overnight shipping require a physical address.

Digital Products

Instant Delivery

Digital products are delivered instantly via email after your purchase is confirmed. You will receive a download link or access instructions within minutes.

Download Access

Download links typically remain active for 30 days and allow multiple downloads. Please save your files to a secure location.

Delivery Issues

If you do not receive your digital product within 15 minutes:

Check your spam/junk folder
Verify the email address used for purchase
Contact our support team for assistance

Bookings and Services

Confirmation

After booking, you will receive an email confirmation with:

Date and time of your appointment
Location or virtual meeting details
Provider information
Any preparation instructions

Reminders

We will send you reminder emails 24 hours and 1 hour before your scheduled appointment.

Virtual Appointments

For virtual appointments, you will receive a meeting link in your confirmation email. Please test your internet connection and camera/microphone before the appointment.

Memberships

Instant Access

Upon successful payment, your membership is activated immediately. You will receive a welcome email with login instructions and access details.

Account Setup

If you do not already have an account, one will be created for you. Check your email for account activation instructions.

Member Benefits

As a member, you will have access to all included features and benefits immediately. Some benefits may require additional setup or verification.

Event Tickets

E-Ticket Delivery

Tickets are delivered electronically to your email within minutes of purchase. You can also access your tickets in your account.

Ticket Format

E-tickets can be:

Printed at home and brought to the event
Displayed on your mobile device at entry
Added to your digital wallet (Apple Wallet, Google Pay)

Event Day

Please arrive at least 30 minutes before the event start time. Have your ticket ready for scanning at the entrance.